Privacy Policy

Your privacy is important to us, and we are committed to only using your personal information to improve your experience with our website and services.

We like to keep things simple and transparent, so you always know what information we collect, why we collect it, and how it is used.

We are committed to protecting the privacy of our customers and website visitors. If you have any questions about how we protect your personal information, please contact us at contactus@fortimefitness.co.uk.

Information We Collect

When you place an order or interact with our store, we may collect and process the following personal information:

• Name

• Email address

• Mobile phone number

• Social media profile (where voluntarily provided)

• Billing and delivery address

• Work address (where provided)

• Payment information

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.

• Provide customer support and respond to your enquiries.

• Manage your account and communicate important information about your orders or our services.

• Improve our products, services and website.

• Comply with our legal and regulatory obligations.

• Prevent fraud and protect the security of our business and customers.

Phone Number Communications

If you choose to provide your mobile phone number, we may use it to contact you directly regarding your orders, deliveries, customer service enquiries, account information, product updates, or other information relating to your purchases or our services.

Where you have given your consent, or where otherwise permitted by applicable law, we may also use your phone number to send you promotional offers, product updates and marketing communications via SMS or other messaging services. You can withdraw your consent or opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at contactus@fortimefitness.co.uk.

We will never sell, rent or share your phone number or other personal information with third parties for their own marketing purposes.

Retention of Your Information

We will retain your personal information for between 90 days and 2 years after your account has been terminated, or for as long as necessary to fulfil the purposes described in this Privacy Policy.

We may retain certain information for longer where required by law, for accounting and tax purposes, to resolve disputes, enforce our legal rights, prevent fraud, or for other legitimate business purposes.

Anonymous or aggregated information that cannot identify you may be retained indefinitely.

Your Rights

Depending on your location and the laws that apply to you, you may have the right to:

• Access your personal data.

• Correct inaccurate personal data.

• Request deletion of your personal data.

• Obtain a copy of your personal data.

• Restrict or object to the processing of your personal data.

• Request that we transfer your personal data to another organisation where applicable.

• Withdraw any consent you have previously given.

• Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at contactus@fortimefitness.co.uk. We will respond in accordance with applicable data protection laws.

You may opt out of receiving marketing communications at any time by contacting us at contactus@fortimefitness.co.uk.

Please note that if you choose not to provide certain information, or withdraw your consent where processing is based on consent, we may be unable to provide some of our products or services.

Cookies

For information about how we use cookies and similar technologies, please refer to our Cookie Policy.

Security

Protecting your personal information is important to us. We use appropriate technical and organisational security measures designed to protect your information from loss, misuse, unauthorised access, disclosure or alteration.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those websites or services.

We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for their content, privacy practices or security.

Contact Us

If you have any questions or concerns about how we process your personal information, or if you wish to exercise any of your privacy rights, please contact us at:

Email: contactus@fortimefitness.co.uk

We will respond to your enquiry in accordance with applicable data protection legislation.