Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Support Team via the contact page

How can we help?


Product and Sizing

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides.

These can be found on the individual product product pages or below:

Grip Size Guide

Knee Sleeve Size Guide

Men's Tee Size Guide

Women's Tee Size Guide

What if I am in between sizes?

If you are in between sizes for the grips, we recommend sizing up as its better to have more material to cover your hand than less.

If you are in between sizes for the knee sleeves we suggest sizing down as this will give you more compression and will help with stability of the knee joint.

What is the difference between 2 finger, 3 finger and fingerless grips?

There is no difference in material or functionality between our 2 finger, 3 finger and fingerless grips. It simply comes down to preferences when training and the type of training you will be doing.

2 Finger: For people looking for minimal hand coverage but still wanting that grip and protection. Also, we recommend the 2 finger grips on the rings for those gymnasts out there.

3 Finger: For people looking for maximum coverage and who get calluses or tears in the palm or under the index, middle or ring fingers.

Fingerless: For people who are looking to make those quick transitions between the rig and other movements with full hand coverage.

Should I buy Supernova or Game Day Grips?

Firstly, we need to identify what kind of rig you usually train on. If you don't know, ask a member of staff at the gym or send us a photo and we will be able to advise!

For smooth and powder coated rigs, our Supernova Grips are for you. The silicone coated microfiber leather will glue you to the, normally extremely slippy, rig. These grips should not be used with chalk. Our Game Day Grips are also pretty epic on smooth rigs, however we do suggest adding a little bit of chalk before starting your gymnastics session.

For rough, galvanised rigs we would recommend our Game Day Grips. The carbon fibre is designed to stand the test of abrasion and will have a much longer lifetime when used on a rough rig compared to our Supernova Grips.

If using rings, we suggest our 2 Finger Game Day Grips. The minimal hand coverage allows more flexibility to wrap around the rings. The Supernova Grips also provide great grip on rings, however they do have more hand coverage which is not always preferred for ring movements.

As always; if in doubt, give us a shout


Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Do you offer bulk order discounts?

If you are interested in bulk orders, please send us an email to and we will get back to you as soon as possible.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. If your order is placed after 12pm, it will be dispatched the following working day. Once your order is fulfilled, you will receive an email notification with your tracking information. All 48 Tracked shipping is free. 24 Tracked (Next Day Delivery) is free on orders over £75, or it is £3. For international shipping we charge, this is calculated at checkout. We ship with Royal Mail or Amazon Logistics, depending on where are our stock is held.

Do you ship internationally?

We currently only ship within the UK and to the Republic of Ireland. For other international shipping, please contact us directly.

For international shipping, is customs/taxes included?

Additional charges for taxes, customs and duty are not included in the price. You will be notified by the shipping provider if you need to pay these additional charges.

How long will it take to receive my order?

UK orders: if orders are placed after 12pm they will be dispatched the next working day:

For 48 Tracked shipping, your order will arrive between 2-4 days from dispatch.

For 24 Tracked shipping, your order will arrive between 1-2 days from dispatch.

These can be tracked here for Amazon Logistics or here for Royal Mail shipments.

You can also track the status of your order through or dispatch notification email.

For our apparel, pleased allow 7-10 working days for delivery

Republic of Ireland: orders placed before 12pm, if orders are placed after 12pm they will be dispatched the next working day:

For International Tracked, your order should arrive within 4 working days from date of dispatch.

For International Untracked, your order should arrive within 6 working days from date of dispatch.

What is your returns and refund policy?

Orders can be exchanged for a different size or returned within 60 days of purchase as long as the product is in original packaging and new condition, free of chalk, water, dirt, sweat or any other substance.
Please contact our customer support team at to start the returns process.

You can see our full returns and refund policy here

What if my product gets prematurely damaged?

We stand behind the designs and quality of our products, but most importantly we care about our customers. If your order is damaged from normal use within 30 days please contact us for a replacement. If an issue occurs outside of this time frame and you think your situation is unique please contact us at and we will assess the damage and try to resolve the issue with you.

Get in touch

Have questions about your order, or a general enquiry?